Refund policy

RETURN POLICY

NIBOVI E-File Machine One-Year Warranty Policy

This warranty policy is effective from when the customer physically receives the NIBOVI E-File Machine.

This warranty covers only the original purchaser of the NIBOVI E-File Machine and is not transferable.

This warranty does not cover damages resulting from:

- Misuse, neglect, or alterations.

- Improper setup, installation, or maintenance.

- Repairs attempted by anyone other than authorized service personnel.

- The customer is responsible for shipping and handling fees associated with returning the product for service.

- Proof of purchase and original dated sales receipt, is required for warranty service.

This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The manufacturer's liability is limited to the repair or replacement of the product and excludes any other damages, direct or incidental.

For any warranty claims or questions, please contact our Customer Service email: contact@nibovi.com 

CHANGED YOUR MIND?

If you wish to return a product please email: customercare@nibovi.com

Our return policy is strictly 14 days for sealed, unused items from the day you physically receive your item(s)

To be eligible for our 14 day return, the item(s) must be unused and in the original sealed condition that you received it in. All items must remain in the original packaging and include all original invoices/packing slips enclosed. 

Customers are responsible for any return postage costs. Please ensure proof of postage is retained.

FAULTY ITEM?

If a faulty item is received, please email us with your name, order number, details of the fault, invoice details, and attach a clear photo of the fault - customercare@nibovi.com

Once we acknowledge the email we will send you further instructions.

Please note -  natural wear and tear of a product is not considered faulty. A faulty item MUST be reported to us within 48 hours upon receiving the item. We do not cover damages resulting from dropping or mishandling the hand piece or bits.  

Once received, we will examine the faulty product and be in touch with information of what refund is due, within a reasonable period of time. We will cover return costs of faulty items, of up to £3.50 per package. 

Please ensure faulty items are returned separately to other items.